Privacy Policy

My Name is Juliet and I run the Washable Nappy Company as a sole trader

Who are we?

My company is run from my home and the address is 50 Pevensey Road, St Leonards on Sea TN38 0LS

How do we collect information from you?

I obtain information about you when you use my website, for example, when you place an order.  What type of information is collected from you? The personal information I collect might include your name, address, email address, IP address, and information regarding when you accessed our website and the last page you looked at. If you purchase a product from me, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

How is your information used?

I may use your information to:

  • process orders that you have submitted
  • dealing with any queries you have about your order
  • notify you of changes to our services
Who has access to your information?

I will NEVER sell or rent your information to third parties. I will NEVER share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf:

I may pass your information to our third party courier/delivery services providers such as Royal Mail and DPD for the purpose of delivering your parcel. I only disclose only the personal information that is necessary to deliver the parcel and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

Please be reassured that I will not release your information to third parties for them to use for their own direct marketing purposes. , unless I am required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

When you are using our secure online payment pages, your payment is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our exciting products and services, then when you create an account leave the box unticked for mailing options. We will not contact you for marketing purposes unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: or telephone on 01252 372 266.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give me personal information, I take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear in the URL bar.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential.

Use of cookies

Like many other websites, the The Washable Nappy Company uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve my website and deliver a better more personalised service. It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in August 2021.